Refund Policy
Refund & Return Policy
Last Updated: January 1, 2025
Our commitment to your satisfaction is our top priority.
30 Days
Return Window
7-10 Days
Refund Processing
100%
Money Back Guarantee
Secure
Payment Protection
Return Policy
We want you to be completely satisfied with your purchase. If you're not happy, we'll make it right.
Eligibility Criteria
- Items must be returned within 30 days of delivery
- Items must be in original condition - unused and unwashed
- Items must have original packaging and tags attached
- A valid receipt or order number is required
Non-Returnable Items
- Custom-made or personalized items
- Items marked as "Final Sale"
- Damaged items due to customer misuse
- Items without original packaging
Refund Process
1
Initiate Return
Contact us at support@luxuriousfurnish.com with your order number
2
Ship the Item
Pack the item securely and ship to our return address
3
Quality Check
We inspect the item upon arrival (2-3 business days)
4
Refund Issued
Refund processed to original payment method within 7-10 days
Refund Methods & Timeline
| Payment Method | Refund Timeline | Refund Method |
|---|---|---|
| Razorpay (Card/UPI/Net Banking) | 7-10 business days | Original payment method |
| Cash on Delivery (COD) | 10-15 business days | Bank transfer (provide account details) |
| Bank Transfer | 5-7 business days | Bank transfer |
* Refund timeline may vary depending on your bank or payment provider
Important Notes
- Shipping charges for returns are non-refundable
- Return shipping costs are borne by the customer (unless item is defective)
- For defective or damaged items, shipping costs will be reimbursed
- Once refund is processed, a confirmation email will be sent to you
- If you haven't received your refund after 15 days, contact our support team
Need Help?
Email: support@luxuriousfurnish.com
Phone: +91 8851579445
Response Time: Within 24 hours